Retailers, must we really have this conversation about what makes up good customer service?
Don’t you know this by now?
Haven’t you been in retail for a LONG time?
I know most of you have.
So then why when this fake pandemic hits, all of a sudden you, your managers, and your employees have gone completely brain dead?
What am I talking about?
I’m talking about how your managers and floor staff are harassing and stalking your un-masked customers!
Chasing away business.
Chasing away sales.
And totally destroying any affinity your customer has had (that you have built over the years!) about your brand!
But before we get into that, let me back up a minute.
Are you aware that there are people who have “medical exemptions from wearing a mask?”
By now, you should know this, unless you are totally and completely clueless.
Are you also aware that these “people with medical exemptions from wearing a mask” will be shopping at your store?
And have you seen people shopping without a face mask?
Do you know that these “un-masked customers” are protected by the Disability Act?
And discrimination against these “people not wearing a face mask” carries a hefty fine, as well as possible jail time?
But besides all that legal stuff, do you understand that these people are human beings, just like you?
News Flash: People Not Wearing a Face Mask Don’t Want To Be Harassed.
But let me clarify what “harassment” means since it’s become very clear you and your employees are having trouble understanding basic “Retail 101” concepts like, “good customer service.”
1 – Harassment is when you have an employee at the door telling customers when they walk in to, “Put on their mask.”
Good customer service is to greet your customer and welcome them into your store.
Not tell them to do an act of self harm and suffocate themselves!
2 – Harassment is when you have employees on the floor asking un-masked customers, “Where is your mask?” or to “Put on your mask!”
Good customer service is when you have one person, who should be just your manager, who speaks to someone privately, calmly, and quietly, if there is a concern about “not wearing a mask”
Or better yet, just leave that person alone.
3 – Harassment is when you have not one, but several employees, during a shopping visit ask your un-masked customer about their mask.
Good customer service is when your manager meets with their team of employees and tells them to leave “those shopping without a face mask” alone.
Is it so hard to leave people alone and allow your customers to shop in peace?
Is it so hard to let your customers have a good shopping experience at your store or are you purposefully trying to scare customers away?
4 – Harassment is also when your managers or employees tell “customers not wearing a face mask” that they can,“Wear a face shield instead,” “Shop online,” “Send someone else to shop for them” or that they “Should wait outside” or better yet, not even come in.
No!
No!
No!
Retailers, are you trying to tank your sales?
Retailers, are you trying to scare away loyal customers?
Retailers, are you trying to put your store out of business?
Retailers, get your shit together.
Over this last year of this fake pandemic, so many stores have not only pissed off, offended, and quite literally repelled customers, sales, and loyalty, you guys have successfully created customers who hate you with venom.
And when you do that to customers – create such ill will and distaste – those customers are not only never coming back, they will talk bad about you every where and every chance they get.
Good luck with that.
I don’t speak to mask people no more
(part two)
New World Order Business Trainings for Business Owners Who Want to Create Positive Change in the World
ABOUT THE LOVE GURU
The Love Guru Blaire is a Relationship Expert, Intuitive Heart Healer, Spiritual Teacher, Marriage & Family Therapist, and Retail Customer Service and Sales Trainer
For close to 20 years, Blaire has been helping people step into their next level of success and become better versions of themselves. I upgrade your workplace and your workforce!
Blaire is a holistic leader who enjoys working with forward thinking companies where she consults, coaches, and trains employees, managers and c-suite executives in communication, relationship, and other soft skills to increase employee engagement, productivity, profitability and peace.
► Masters degree similar to I/O Psychology – a trained systemic thinker. I have key insights into the psychological workings of your employees and the skills and training to work with small and large groups/teams as well as individuals to bring transformational and sustained workplace change.
► Experienced Workplace ‘People’ Transformation Expert. 20+ years experience as a Transformation Coach, Consultant, Trainer. People and companies don’t change because they are stuck in old ways of thinking and being. I have tools and techniques to help people and companies easily and gracefully step out of their comfort zone and welcome in the new.
► Highly creative idea generator. Passionate, hard-working, innovative, extremely intuitive, detail-oriented, enthusiastic, smart person.
► Self-starter, motivated and inspired independent worker who is also a joyful collaborator and enthusiastic team member.
► I am able to see your employee’s unique gifts & talents that others don’t see (or appreciate). I love nurturing people to reach their absolute best. When your employees unique gifts are acknowledged and those employees are properly placed in your organization, you go from having employees who are checked out or just getting by to having stellar employees who are 100x’s more motivated, productive, joyful, loyal & profitable!
Within 3 short months, I turned around a troubled retail membership club (events division) that was neglected and lacked supervision for over 3 years(!), that was riddled with employee issues which included but was not limited to low morale, employees goofing off, not working efficiently or productively, employees who had absolutely no customer engagement or sales skills.
“Ever since I started working at BJ’s Wholesale Club over a year ago, never before have I had a manager as influential, helpful and positive as Blaire.
Before Blaire, my interactions with BJ members were basic. My sales pitches were lengthy and I had a poor attitude. I rarely sold out of my product and I was easily frustrated, bored and didn’t enjoy my job. I was never given any leadership responsibilities or training, even though I kept asking and eagerly wanted to learn.
I also had emotional breakdowns every other day and I was scared of losing my job because of them.
However in the course of just 3 months, Blaire has changed all of this. She was different than the other managers. She didn’t think I was expendable and she saved me from the one thing I was afraid of – the possibility of losing my job because of my freak outs.
Blaire has taught me a great deal of helpful skills, such as keeping my sales pitch short and sweet, multitasking without mental load, and now I’m able to tackle any demo I’m given. Now I sell out almost every day!
Now I’m training under Blaire to be a proper team leader, something I’ve been dreaming about for a really long time.
I have been free of emotional breakdowns and have learned how to kick some serious butt when it comes to sales. I’m very pleased with how Blaire has shaped me into a model employee and how much I’ve changed from how I was when I first began. Thank you, Blaire!!” – Tom P.
“I’ve been working this job for 3 years. For that entire time I’ve been experiencing difficulty with selling and multitasking. For example, I’ve struggled with cooking the product, selling the product and engaging with members. I would watch other event specialists and see how comfortable they were with doing this and it wasn’t until Blaire came in as the manager 3 months ago that I finally got the help that I needed.
Before sell outs of my product was rare. I wouldn’t hit my sales goals and my presentations were lengthy and didn’t prompt people to buy. Now I sell out on my product several times a week! I’m able to talk to customers and connect with them rather than talk at them, and frankly, my demos are amazing!
Blaire has also been teaching me how to sharpen my leadership skills. I’m learning how to speak up for myself, direct people, speak more powerfully and succinctly and make executive decisions. I’m much better at managing my time. Before I would easily get distracted. Now I’m learning to focus and accomplish my goals (which is everything!) and my day runs much more efficiently. (Before Blaire came in a lot of time was wasted by the whole team and it was never addressed)
Blaire has empowered each one of us. She has motivated and coached us and the whole team has developed beyond what we thought was our potential. I highly recommend Blaire. She brings a lot to the table, much more passion, skills and effort than any job description would require.
Thank you Blaire.” – Mary Lou P.
Get Educated About the New World Order
Clear family and societal programming – My new book is here!
Doing My Life, My Way – Stepping Out of the Illusion and Jumping to Higher Timelines
Are you living a life that you truly desire and absolutely love? Or are you simply repeating patterns and old ways of living that have been passed down to you from your family, friends, media, and society?
In 2010, The Love Guru was guided on a journey where she began to see how she had been programmed to think in certain ways, act in certain ways, and live in certain ways that weren’t making her happy and weren’t producing the life she desired.
In Doing My Life, My Way, Blaire invites readers to explore her past journey and learn how she was able to move past limiting beliefs and programmed ways of being — and how you can too. This book is meant to be used as a teaching, healing and de-programming guide where you compare her patterns to your own and begin to de-program from your conditioned ways of being. This book also helps you heal mental, emotional, and childhood wounds that are keeping you in a loop of unhappiness and unfulfilled dreams.
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One of my missions is to guide, help, heal, teach and lead Indigos in preparing for and doing their mission. Many Indigos think that you just go out there and start changing, helping and healing the world, but this is not how it works.
That is actually how you get more corruption like we are seeing in the world. Corruption happens when someone has not taken the steps to do their inner work first. For when you heal your mental, emotional and childhood wounds, as well as clear programming that has been passed down to you from your family, society, and the media, you become a clear channel to Spirit and totally and completely able to serve the world. This is how you step into being a Leader of the New Earth®, a leader who leads in truth, honest, integrity and for the good of all.
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Want to Step into 2021 with Increased Sales?
Hire Me. I’m a Business Consultant for Businesses of the New Earth.
I’m a Visionary Business Consultant
I’m a Clairvoyant, which means I can see the future.
I’m also Claircognizant, which means I just know things what things are to come and intuitively I know what will work and what will not.
I can help steer your business into future success.
It’s time to think out of the box.
I’m an Innovation Expert (aka Idea Generator)
I am known for my unique, creative, and out of the box ideas.
I’m also known for the speed that I’m able to come up with these ideas.
I can not only contribute to re-working your business so it thrives during this time and in the future, but I can assist you tapping into what would really light you up, as passion is what is currency in this New World.
Gone are the days that you do work or run a business just to make money.
The world has shifted into a place where you do what you are passionate about and what contributes to humanity.
I can guide you through the process of self-discovery so your business aligns with your Soul Mission.
I’m Well-Versed on the Cabal’s Plans for Humanity.
Whether you’re currently a believer or not, wouldn’t it make sense to at least consult with someone who knows what those with billions of dollars and control over our world have planned for humanity? I think it would be wise for you to do so.
This way you can be ahead of the curve.
If you know what is planned, you can adjust yourself accordingly.
You probably didn’t know that businesses weren’t going to be able to open for many months, but I did it!
You probably didn’t know that businesses were going to go out of business, but I did!
You probably didn’t know that the economy was going to tank, but I did!
You probably don’t know what’s next, but I do!
Yes, it’s partly because I’m psychic, but it’s also because I know how the cabal works.
I know their plans and therefore I am able to consult as to the next moves for you and your business to make.
I’m a People and Relationship Expert and Excellent at Guiding People and Companies Through Quick, Profitable, and Peaceful Transformation.
I an Intuitive Heart Healer and for 16+ years have guided high-powered executives, entrepreneurs, and celebrities in clearing their old programming, sabotaging behaviors, mental and emotional blocks, anxiety, sadness, loneliness, anger, resentment and fear.
I am known for my quick results in helping people upgrade their lives and become better versions of themselves.
I also have a masters degree in Marriage & Family Therapy which is a degree similar to Industrial Organizational Psychology.
I have key insights into the psychological workings of your employees, and the skills and training to work with small and large groups/teams, as well as individuals to bring transformational and sustained workplace change.
Contact me to set up a consulting call to get started.
We either start now when your business is still up and running.
Or we start when your business has already fallen.
I think it’s best to start now while you already have employees and structures in place that can easily be adjusted.